terms & conditions

  • Prices are expressed in euros and include all applicable taxes (TVA).

  • Payment is made in euros by bank card on our website via STRIPE at the time of reservation. 

    Classes are not reserved until payment is made.

  • For group classes

    For up to 7 days before your class, you can request a full refund, less a 5% processing fee (to cover fees charged to us by credit card and processing companies).

    You may also change the date of your reservation free of charge (subject to availability) up to 7 days prior.

    Within 7 days to 48 hours, you can request a partial refund of 50% if you need to cancel.

    For private classes

    Private classes are refundable up to 14 days prior, minus a 5% processing fee.

    All late cancellations (within 48 hours) are non-refundable. 

    All no-shows are treated as non-refundable and non-transferable. 

  • At The Gastronome, we are strongly committed to protecting the privacy and personal data of our participants. Your personal information is not shared externally with any other person or organization without your specific consent. 

    Personal information is the information that you provide when you book a class at The Gastronome.  It is comprised of your name, your address, your telephone number, and your email address.  

    Cookies : Our website requires the use of functional cookies in order to personalize your experience and to improve our range of products and services. You can choose to accept or decline cookies at the bottom of the page. By giving permission you allow us to provide a better experience and service to you. You can also refuse to give permission, however, certain features of the website may not function as well. You can delete these cookies at any time.

  • Please arrive 5-15 minutes early for your class. We respect our client's schedules and we start on time. If you show up late for a class, be aware that you may have missed critical steps in the course that cannot be repeated.

FAQs

  • All group classes are taught in English.

    We also offer private classes in French.

  • The price includes the cost of all ingredients. You will be provided with an apron, tools and equipment to use during your class. You will receive a copy of all recipes from your class. All you need to bring is your desire to learn, to have a good time and your appetite!

  • Our guests may have varying degrees of experience and interest in hands-on participation. Most of the time, you will get to make at least one of the recipes, hands-on, in each class. Sometimes, you may be asked to work in groups of 2 or more. The chef will rely on feedback from participants regarding how much they want to participate.

  • For the comfort and safety of all guests, only registered participants are allowed in the atelier, regardless of age.

    We recommend a minimum age of 12, accompanied by a registered adult, for our pastry classes.

    Cuisine classes include wine and are more suitable for adults.

    We would be delighted to host a private class or event for families with young chefs. Please reach out to us for more information.

  • If you have any food allergies or other food restrictions, please let us know at the time of your booking. You may also email us the week prior to your visit.

  • Yes! Our immersive culinary experience can be privatized. Private experiences are completely customizable. As it is a private lesson, it is open to participants of any age and skill level.

    Please contact us for details and pricing.

  • We would love to help you create a memorable culinary experience on your trip to Bordeaux!

    Please contact us for pricing and other details.

  • You are welcome to take photos of yourself, the staff, or your work during class. Please ask other participants for permission before photographing them.

    We appreciate being tagged at #thegastronomebordeaux in your social media posts!

  • We are proud of our ergonomically designed kitchen space featuring comfortable stools for all our on-site classes and tastings.

    For our food tours, be prepared to walk between 1 km and 5 km over the course of 3-4 hours. That’s between ½ mile to 3 miles overall, depending on the tour selected.

  • We have tried to make our space as accessible as possible, that being said, the surrounding streets date to the 17th and 18th century and may be difficult to navigate for some.

    We are on the ground level without stairs but there are slight door frame transitions to negotiate and our primary work area is a standing counter height with tall stools.

    We do have an accessible toilet and sink.

    We will do our best to work with you to create a wheelchair accessible workspace, if needed.

  • We are located in the vibrant and diverse St Michel neighborhood -home to La Basilique Saint-Michel, a fabulous 14th century Gothic church, and Le Marché des Capucins, one of the oldest covered markets in France. It has been described as the gastronomic center of Bordeaux.

    The conveniently located Tram A/C/D stop (Porte de Bourgogne) and the Tram C/D stop (Saint-Michel) are about a 5 minute walk away from our atelier through classic 18th century Bordelais architecture.